Order placed

Hello, I places an order last night but haven’t paid anything. It says that my order in on hold with a confirmation number. I haven’t received any email and waiting to pay and release my order. Does anyone know how this works? Is it a typical thing?
 
Hello, I places an order last night but haven’t paid anything. It says that my order in on hold with a confirmation number. I haven’t received any email and waiting to pay and release my order. Does anyone know how this works? Is it a typical thing?
Hi👋 this is Jimmy from hkroids.com.Have you been in touch with the sales representative?

 
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