Who’s your rep? I am dealing with the same thing sort of. Tracking shows zero movement for 3 weeks. Then rep tells me shipment clears customs. A week later rep tells me it went for secondary inspection and is being held. Then rep tells me I have to ship to a different address as replacement will just get held as well. None of it make me sense. How can their tracking see all of these things while mine shows it still hasn’t even been picked up?
