Sorry for the unpleasant experience. Due to the special nature of the products, we sometimes need to avoid periods when customs inspections are particularly strict. If a parcel is inspected or held, additional time is required for us to handle the situation.
In addition, please rest assured that all of our shipments are sent individually. The parcels that were inspected in this batch will be processed gradually over the next few days. If you prefer not to continue waiting, please contact your sales representative to request a refund.